Terms & Condition Policy
Luxury Manes by STEFFIE
Shipping Policy:
Please allow 14-21 business days AFTER the processing time for your order to be fulfilled. Processing time is 5-7 days. Business days DO NOT include weekends. The reason for orders to be fulfilled is because each unit is customized.
SHIPPING TIME
Shipping time occurs after the fulfillment period has finished. * (United States) 2-5 BUSINESS DAYS VIA USPS Priority Mail * (International) 6-10 BUSINESS DAYS via USPS Priority Mail * This time does not include the processing period * EXPECT DELAYS DURING SALE PERIODS & HOLIDAYS!
More details are listed on our Shipping Policy page.
To ensure that your package is professionally delivered, and you receive shipment within the period we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information, shipping fees are non-refundable. If you refuse any shipments from Luxury Manes by STEFFIE, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. We will ship to PO Boxes via USPS (you must verify). However, expedited shipping is not available to PO Boxes. If your tracking information states that your package was delivered, and you have not received it. You must contact the delivery carrier and address the issue directly with them. Luxury Manes by STEFFIE does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credit for packages that the carrier confirms as being delivered.
Email Policy/ Hour of Operation:
Please allow 2-4 business days for an email reply. Our hours of operation are Mon-Fri 8am- 7pm.
Refund Policy:
* ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued.
What is the nature of this product? Wigs. Wig units cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.
* If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 24 hours of the original purchase date.
* Exchanges are only accepted when you have received the wrong items.
***Please make sure that you read the details of this product in its entirety before placing an order, due to the no exchange or refund policy.
We encourage you to fully understand what you are ordering before you proceed to checkout. If you have any questions, please reach out to us to clarify before making your purchase. You may also show it to your hair stylist in case you are unsure.
Payment Processing Policy:
We are not responsible for payments that are unable to be verified. Payments that are unable to be verified include:
INVALID ZIPCODE
CARD NAME, SHIPPING AND BILLING ADDRESS MATCHES
INVALID ADDRESS
INCORRECT EMAIL PLACED ON YOUR ORDER.
If we cannot verify your payment within 5-7 business days your order will be cancelled, and you will automatically receive a refund.
Ready To Ship Wigs:
Already-to-ship wigs ordered before 12pm will be shipped the following business day. After 12pm will ship the day after.
Wig Classes REFUND Policy: Coming Soon!!!
FINAL SALE. NO REFUNDS FOR ANY CLASS DEPOSITS UNDER ANY CIRCUMSTANCES.
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Digital Content Policy:
Please allow 3-5 BUSINESS DAYS (not including weekends and holidays) to process your order and receive your online access. All intellectual property such as eBook, curriculums, programs, memberships, forms, and guides are copyright protected so please be mindful when downloading your item that you do not share the content with anyone who has not purchased themselves.
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DISCLAIMERS:
Please note: For any custom-colored unit, when being replicated the color will be close but not exact as different bundles lift and colors differently, but our team will try to get it close to the same.
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Luxury Manes by STEFFIE is NOT RESPONSIBLE FOR UNITS NOT FITTING PROPERLY DUE TO THE SELECTING OF AN INCORRECT CAP SIZE AT YOUR TIME OF ORDER. PLEASE REFER TO OUR CHART AND YOUTUBE TUTORIAL.
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Please advise our company is not liable nor responsible for any exchanges that occur between you and any third-party vendor company listed within our Vendor List. Please refer all questions, inquiries, or concerns to the company that your order was placed with.
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AGREEMENT:
BY ORDERING YOU AGREE & CONFIRM THAT YOU HAVE READ & UNDERSTOOD ALL THE TERMS & CONDITIONS, PROCEDURES, POLICES, FAQ SECTIONS, AND ALL OTHER INFORMATION LISTED ON THIS WEBSITE.